FAQs

Where can I track my order?

Our customer support team will keep you updated on your order via your registered email ID (the one you used while placing the order). If you haven’t received any updates via email, please check your junk folder. If the issue persists, you can get in touch with our customer support team via phone or email.

Can I return the item I purchased?

You can return the product by getting in touch with our customer care team within 48 hours of delivery, via:

  • Customer care number +91-9001904464 between 10:00 AM and 06:00 PM IST, or
  • Email us at sales@dharan.co.in with your correct order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.

For more information, check our page shipping return policy.

How can I return a product I purchased?

We do accept returns and exchanges provided it meets certain guidelines. You can check our return policy here.

Will I get a refund?

As soon as we receive a return request, our customer care team will look into the matter and revert within 48 working hours.

What delivery options do you use?

You can check our delivery page for more information on the delivery services.

Can I cancel an order after I have placed it?

Yes. You can cancel the order before it is dispatched, by simply writing to us at sales@dharan.co.in.

How can I change the delivery address?

To change the delivery address or other details associated with your account, simply login to your account on our portal and go to my account section. Here, you can edit the details related to your account.

Do you deliver products outside India?

No. Currently, we are delivering products in India only.

I have received a partial order. What can I do?

If unfortunately, you received a partial order, then it might be because your order is being dispatched in separate parcels. You can check your email for tracking your order through the unique order ID you received after the successful placement of the order. If the issue persists, contact our customer support.

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